Author:
Lois Delcambre, Mathew Weaver, Timothy Tolle, David Maier, Eric Landis, Shawn Bowers, Patty Toccalino, Fred Phillips, Nicole Steckler, Craig Palmer, Julia Norman , Rupini Tummala , Sonali Varde
Publication:
National Conference for Digital Government Research (dg.o 2001), Los Angeles, California, May 2001.
